COVID FAQ

FAQ’s

Q: What is your policy regarding masks?

On Tuesday July 27th, 2021 the CDC recommendation was updated to say that all individuals, vaccinated or not should wear masks indoors. Up to this point, we have tried to align with the CDC as closely as possible in regards to protocols. Therefore, at this time, we will be asking families and staff to begin masking up again. This will include all children over 2 years old unless a medical condition is present.

Q: Why are you changing your policy?

A: Arizona has been identified as a high transmission state for COVID-19. The spread of this virus has affected your families, our staff, and the Maricopa county area. At this time, we feel that additional precautions should be taken to align with CDC guidance that masks should be worn indoors by vaccinated and unvaccinated people. We appreciate your cooperation as we implement precautions to stop the spread.

Q: What extra safety precautions will you be taking?

Each clinic has an air scrubber with UV filtration designed to kill airborne viruses and bacteria. Every person must wash their hands upon entering the clinic and when leaving. Equipment will be sanitized between clients. Door handles, bathrooms, and light switches will be cleaned hourly. Parents have a choice of waiting in the waiting room with limited seating, waiting in their car, or waiting outside. Every person over the age of 2 years old must wear a mask unless a medical condition is present.

Q: My family is trying to limit contact and doesn’t feel comfortable coming in clinic, can we still do telehealth?

Absolutely! As this pandemic goes on, it is important that children don’t miss out on critical milestone growth. Telehealth is allowed through most insurance companies. 

Q: Are your therapists and staff wearing masks?

Every person over the age of 2 years old must wear a mask unless a medical condition is present.

Q: How are you ensuring social distancing is being adhered to?

Parents will have the option of staying in their car after check-in, with the exception of coming in to consult with their therapist at the end of their session, waiting in the waiting room, or attending the session.  We are removing chairs to create more distance in the lobby and parent lounges will be closed until further notice. Some therapeutic techniques require direct physical contact, handling, or assistance — making social distancing a challenge during these instances.