COVID FAQ

FAQ’s

Q: Are you open?

We have always remained open as an essential service to the community. We offer in clinic appointments as well as telehealth appointments. 

Q: My family is trying to limit contact and doesn’t feel comfortable coming in clinic, can we still do telehealth?

Absolutely! As this pandemic goes on, it is important that children don’t miss out on critical milestone growth. Telehealth is allowed through most insurance companies. Co pays will continue to be waived for telehealth appointments.

Q: What extra safety precautions will you be taking?

Each clinic has an air scrubber with UV filtration designed to kill airborne viruses and bacteria. Every person must wash their hands upon entering the clinic and when leaving. Equipment will be sanitized between clients. Door handles, bathrooms and light switches will be cleaned hourly. Parents have a choice of waiting in the waiting room with limited seating, waiting in their car or waiting outside. Every person over the age of 2 years old must wear a mask unless a medical condition is present. In addition, we ask that only one parent accompany children to appointments.

Q: Will you still be doing home visits?

Therapists will no longer be doing home visits that weren’t already scheduled pre pandemic. Our therapists are back to working their full time schedules with in clinic visits and telehealth visits.

Q: Are your therapists and staff wearing masks?

Every person over the age of 2 years old must wear a mask unless a medical condition is present.

Q: How are you ensuring social distancing is being adhered to?

Parents will have the option of staying in their car, waiting in the waiting room or attending the session. Only 1 adult will be allowed in the building to accompany the child during the therapy sessions. Siblings will not be allowed to be in the building if they do not have appointments. Parents who cannot find a sitter for siblings can plan to wait in their car, wait outside, or continue with Telehealth. We are removing chairs to create more distance in the lobby and parent lounges will be closed until further notice. Some therapeutic techniques require direct physical contact, handling, or assistance making social distancing a challenge during these instances.